Privacy Policy

Last updated August 4, 2026

1. Information we collect from calls

When Dialhaven answers a call on behalf of a client business, our automated assistant may collect:

• Your name, phone number, and email address, if you provide them
• The content of your conversation with the assistant (what you ask for, appointment details, messages you leave)
• The phone number a call is placed from (caller ID), where available

Calls answered by Dialhaven's assistant may be recorded, transcribed, or monitored for the purposes described below. Our assistant discloses this at the start of each call.

2. How we use call information

• To respond to your request in real time (answering questions, scheduling, taking a message)
• To pass your message or booking details to the business you called
• To maintain a call log for the business, for quality and record-keeping purposes
• To improve the accuracy and reliability of the assistant

We do not sell caller information, and we do not use it for advertising.

3. Information from this website

This site does not use advertising cookies or third-party trackers. If you submit a form on this site, we use the information you provide only to respond to your inquiry.

4. Who we share information with

Call and contact information is shared with the specific business you contacted, so they can follow up with you. Dialhaven also uses third-party infrastructure providers to operate the service (for example, telephony, AI/voice processing, scheduling, and hosting providers). These providers process data on our behalf and are not permitted to use it for their own purposes.

5. Data retention

We retain call records and contact details for as long as needed to provide the service to the business you contacted, or as required by law. You can request deletion of your information by contacting us using the details below.

6. Your choices

You can ask us what information we hold about you, request a correction, or request deletion, by emailing us at the address below. California residents have additional rights under the CCPA, including the right to know, delete, and opt out of the sale or sharing of personal information — Dialhaven does not sell or share personal information as those terms are defined under California law.

7. Contact

Questions about this policy or a request regarding your information: dialhaven@gmail.com

8. Changes to this policy

We may update this policy as the service evolves. Material changes will be reflected by updating the date at the top of this page.